Saying 'thank you' for always going the extra mile!"
Thursday, June 27th 2013 at 13.50, a moment we shall never forget, the business is doing well and everything appears to be going very well! Then everything changes.
A fire breaks out alongside the warehouse, the fire brigade arrive within 8 minutes only to tell you they cannot fight the fire and the warehouse will be lost.
At that moment you have no realisation of what you are about to be exposed to!
Having been with our original broker for many years we had never considered whether they had the resources and experience to deal with a major incident on this scale within a couple of days it was very apparent that it was beyond their capability and thankfully we were recommended to use and introduced to, KTIB.
Their representatives arrived on site to view the damage and gain an understanding of our existing cover and the areas where we may be exposed.
These were not vultures looking to earn from our disaster, they genuinely cared about us and our business.
From the very first discussion we could tell this was a professional winning team, they were honest and direct and took over the complete nightmare, allowing us to concentrate on business as usual.
Their support throughout this emotive and frightening experience has been professional and personal.
We often wonder where would we now be had we have never been introduced!